The final health protocols are at the disposal of the tourism companies, commonly the safety rules that are introduced in Tourism this year after the recommendations of the infectious disease specialists.
The proposed dates for the reopening of tourist accommodation are June 1 for 12-month hotels and camps and June 15 for other accommodation.
Based on the health protocols that have been decided, after consecutive meetings with the epidemiologists of the National Agency for Public Health, the use of plexiglass in the reception is optional, the use of electronic alternatives for check-in – check-out and for payments is also recommended. monitoring customers with management symptoms.
In terms of catering, the operation of a restaurant, bar, etc. will be in accordance with the current legal framework as well as the operation of recreation areas for children and outdoor pools, while for indoor swimming pools “their operation is not allowed.”
As far as hotels are concerned, the following are underlined:
Development of action plan and plan for the management of a suspected case
Development of an action plan by the administration/management of the tourist accommodation and individual protocols for each section of the accommodation and more specifically for the case of crisis (management of a possible case). The development of the action plan concerns hotels with a capacity of more than 50 rooms. The development of a plan for the management of a suspicious case concerns all accommodation (according to the current instructions of EODY).
The aim of the action plan is to prevent the occurrence and effective management of suspicious cases in order to limit the expansion of staff and tenants. The action plan will comply with the recommendations of EODY and will be revised according to developments.
The action plan is presented in writing to take measures to prevent and manage suspicious cases from tourist accommodation through protocols. In particular, with the action plan:
- The accommodation management shall appoint a coordinator to oversee its implementation and responsible for each individual part thereof (eg F&B, Housekeeping). The position of the coordinator, depending on the size of the accommodation, may be covered by the owner of the business, from an existing position of General Manager / Quality Manager, etc. or from a new position in the organization chart. It can also be set at Management level.
- The fact that the staff is trained in compliance with the protocol or individual protocols per section of the accommodation is reflected in the corresponding report of the individuals, the duration and the manner of training (eg distance learning, training from outside accredited partner, etc.). The e-learning method is recommended and the mandatory monitoring of all employees is considered necessary.
- Collaboration with a physician (detailed information of a collaborating physician) is recorded, who acts on the instructions of EODY for the control of COVID-19 and in particular is trained in taking a nasopharyngeal sample for molecular testing from a suspected case. At the same time, in the context of telemedicine, he has the ability to monitor his suspected case and close contacts.
- Possible certification of the tourist accommodation in terms of taking measures to prevent and treat COVID-19 pandemic by accredited certification bodies is reflected.
Suspected case management plan
In particular, for the management of a suspected case, the plan for dealing with a suspected case of EODY is followed.
To ensure the implementation of the accommodation case management plan from the accommodation it is necessary to appoint an application manager. The position of the coordinator, depending on the size of the accommodation, may be covered by the owner of the business, from an existing position of General Manager / Quality Manager, etc. or from a new position in the organization chart. It can also be set at Management level.
In the event that the accommodation has developed an action plan (accommodation over 50 rooms), the coordinator to oversee the action plan and the person in charge of implementing the suspicious case management plan may be identified.
The accommodation has the obligation to disclose contact details to the competent department of the Ministry. Health / EODY:
a) the person in charge of the implementation of the suspected case management plan,
b) the collaborating physician or the secondary health care provider.
- Responsible statement of each staff member that he/she has been informed about the COVID-19 hygiene and case management protocols related to his / her area of responsibility. Training plan (by telephone training on mobile or tablet) until July 15 for one person per service (individual protocol) of the accommodation, which will then take over the training and other staff.
- Education is at least related to the following:
- The sources and modes of transmission of the virus
- Information procedures for hotel officials and customers themselves
- Behavior and actions in case of illness by staff
- Methods and practices for cleaning and disinfecting identified sites based on the risk and likelihood of transmitting the disease
- Methods and communication approach of visitors
- Observance of the basic measures to avoid transmission of the virus regarding diligent and regular hand washing, avoidance of handshakes, observance of distances, avoidance of hand contact with the eyes, nose and mouth and respiratory hygiene
- Maintaining training and documentation records for each employee
- Each staff member must strictly adhere to the basic protection measures against COVID-19: observance of hand hygiene, physical distancing by customers and other staff, in all workplaces, hotel rooms and spaces. rest, avoid touching the face and general personal and respiratory hygiene.
- The tourist accommodation must provide each member of the staff with adequate Personal Protective Equipment and ensure the continuous adequacy of the stocks.
- It is recommended that staff stay at home and seek medical attention if they experience symptoms related to the disease, notifying the health care provider of the accommodation.
- A person with symptoms should be excluded from the job and returned to work if the laboratory test is negative.
- It is recommended that staff staying in the accommodation be provided with double rooms. If a staff member belongs to a vulnerable group, it is recommended that they are given single beds.
- It is recommended that staff be thermometered every morning on an individual basis. Careful monitoring of staff may follow depending on the epidemiological picture of the local community/area.
- If a staff member comes in contact with a case, he must report it immediately to the health manager of the accommodation and be removed from work.
Accommodation file and event book
For the purposes of public health protection actions, the accommodation address must keep a record of staff members and all persons staying at the hotel – name, nationality, date of arrival and departure, contact details (address, telephone, e-mail) -, so that it is possible to communicate with close contacts in the event of a COVID-19 impact, which may be identified afterwards.
Pay attention to the General Data Protection Regulation (GDPR) and inform all visitors that a file is kept for reasons of public health protection.
It is necessary to record and update the service book and events.
- The accommodation must notify the measures and requirements of the Action Plan to all internal and external bodies/partners (employees, tenants, contractors, suppliers, visitors and the general public) and interested parties.
- It is recommended to update the website of the tourist accommodation with a special section COVID-19, in which you will post the measures and the new policy of the accommodation on taking increased hygiene measures, changes in operating hours of common areas, modification of check-in / check-out duration. Respectively, you can follow the information with the available means inside the accommodation (eg in public TVs, in-room TVs, marking before entering the individual public areas and printed information in the reception).
Reception service (reception desk / concierge)
- Staff must take the necessary hygiene measures (handwashing), keep a distance of at least one meter from customers (avoid handshakes, etc.) and follow the rules of hygiene.
- It is recommended to avoid placing in places of reception of people belonging to the vulnerable groups of the population.
- When requested, there should be: a) informing visitors about the policy of the accommodation and the measures it has taken to deal with any incidents, b) providing useful information for health providers, public and private hospitals, reference hospitals for COVID-19, pharmacies etc. in the area and c) provision of Personal Protective Equipment.
- It is recommended to provide information leaflets on basic health instructions translated into English, French and German. In addition, the provision of these instructions through the development of an application on mobile phones.
- Special equipment (medical kit) for the occurrence of an incident, such as gloves and disposable masks, antiseptics, cleaning wipes, apron, long-sleeved robe, laser thermometer.
- Staff must be able to recognize customer symptoms and report them directly to the health care provider.
- Optional use of plexiglass in the socket (placement of polycarbonate material)
- The reception desk must have an antiseptic for use by the customer (fixed or non-fixed devices)
- Regular disinfection of the reception desks is recommended.
- In order to maintain distances, the accommodation applies a suitable configuration of reception (reception desk), addition of floor marking at a distance of two meters where the customer will stand / appropriate distance marking in the waiting area, proper arrangement of furniture and proper queue management to reduce it waiting time.
- Avoid overcrowding during check-in / check-out
- It is recommended to use electronic alternatives for check in-check out (eg mobile concierge, use tablets that can be disinfected after each use).
- Check the possibility of check-in in an open space
- Electronic payment of accommodation costs (cash acceptance in exceptional cases), electronic sending of bills, invoices and receipts are recommended.
- Disinfection of key cards – their placement in a special container for disinfection.
- Extension of check-out and check-in between stays (check out until 11.00 am and check-in from 3.00 pm). This change in the time interval between each check-in and check out is mandatory to ensure that between different customers the room is thoroughly cleaned and disinfected, as well as that adequate natural ventilation of the space is followed.
- No entry in rooms for non-residents
Floor services (cleaning, disinfection, housekeeping), rooms and common areas
- Cleaning and disinfection program (see relevant EODY Instructions)
- Special Cleaning Instructions in case of an accident (see relevant EODY Instructions).
- Reinforcement of sanitary services in all public areas and especially in “high risk” objects (eg knobs, elevator knob)
- Meticulous cleaning and very good room ventilation during the hours between stays.
- Checking the proper operation of dishwashers and washing machines (in terms of temperature used and dosage of detergents)
- Sufficient staff equipment (gloves, masks, robe, closed shoes)
- Cleaning staff are advised to use a simple surgical mask (in case of non-availability of a surgical mask, the use of canvas is recommended), gloves and a disposable waterproof robe. As long as he works, the cleaning staff should not touch his mouth, nose or eyes with his hands, smoke or eat.
- After removing the gloves, it is necessary to wash your hands thoroughly with soap and water. It is emphasized that the use of gloves does not replace hand washing, which is the most important means of prevention
- Discreet monitoring of customers with symptoms for management by the administration
- Uncommon room cleaning during the stay (avoid contact of cleaning workers with a possible case and further transmission).
- Abolition of daily change of clothing and towels, of the evening preparation only at the request of the customer.
- For departures, a choice between 2 protocols:
- regular cleaning and waiting 24 hours before the room is available to a customer or
- meticulous cleaning – disinfection (eg with steam cleaner) on the disputed rooms of the room and bathroom.
- It is recommended to remove decorative objects (pillows, bedding)
- It is recommended to remove shared multi-purpose items such as menus, magazines, etc.
- Installing a disposable cover on the TV and air conditioner controls
- Fabric surfaces (eg furniture upholstery) should be cleaned with a steam appliance (temperature> 70.).
- Opening doors and windows for natural ventilation of the space daily.
- Marking is recommended to inform the customer about when and how the room was cleaned.
- It is recommended that individual antiseptic fluids be placed in each room or antiseptic device.
Port warehouse – washing machines
- Strict observance of the rules of hygiene by the personnel involved in the sorting of dirty linen using the appropriate MAP (special disposable apron over the uniform, gloves and mask)
- Used fabrics, bedding and towels must be placed in special, closed, marked bags or sacks in order to be transported to the laundry areas.
- Careful separation (marking) of dirty and clean linen areas
- Trolleys for transporting closed bags with linen should be disinfected after each use.
- Instructions for washing them in hot circles (70oC or more) with the usual detergents should be given.
- In case the cleaning service of the clothing is provided by an external partner, it should be checked that all the required measures are observed and that they are delivered in the appropriate way.
- When storing clean clothing, care must be taken to keep it in good and clean condition. The same applies to the transfer of clothing to use areas (rooms, restaurants, etc.).
Catering services (dining rooms / public areas), breweries
These include a la carte restaurants, buffet restaurants/breakfast rooms, open and closed bars
- Observance of HACCP
- Receipt of goods by specific staff and always wearing gloves and a mask.
- Particular care should be taken to keep the distance between kitchen workers according to the requirements of the health authorities, as they apply each time.
- It is not allowed to enter the kitchen area for those who do not have a job. In case this cannot be avoided, the visitor should be provided with appropriate personal protective equipment, which will be available at the entrance of the kitchen.
- Restaurant operation, bar, etc. according to the current legal framework
Children’s leisure facilities
- Operation of recreational areas for children in accordance with the current legal framework.
Personal care services, spa and shared facilities
- Operation of spaces in accordance with the current legal framework.
Drinking water – Water/sewerage network
- Accommodations must comply with the circular of the Ministry of Health “Protection of Public Health by the corona SARS-COV-2 in the water supply and sewerage systems”
- In the event that the tourist accommodation remains out of operation for more than one month, the steps described in the Directive: “ESGLI Guidance for managing Legionella in building water systems during the COVID-19 pandemic” must be followed.
- It is recommended to use standard and well-ventilated pipes, such as wells with odour traps and return valves on taps and sprayers.
- Olfactory traps (siphons) should work properly and continuously. In other words, they should always have water inside. In case of space is not used for a long time, water should be added either by adding it directly to the bone traps or by opening / operating the connected devices. This should be done at regular intervals depending on how quickly the water evaporates from the odour traps (eg every 3 weeks).
Operation in accordance with the applicable legal framework.
- Indoor swimming pools: It is not allowed to operate the indoor swimming pools
- Chlorination: proper operation and maintenance of chlorination systems in accordance with current legislation (see YA C1 / 443/1973 as amended by C4 / 1150/76 and DYG2 / 80825/05 and circular on “Prevention of Legionnaires’ disease”). It is recommended, according to the WHO guidelines (Guidelines for safe recreational water environments – Volume 2 – Swimming pools and similar environments), that the residual chlorine value in tank water be 1-3 mg / L for swimming pools and up to 5 mg / L for water cooling tanks. Manual control (or use of halogen analyzer with paper recorder) chlorine levels every 4 hours for swimming pools and every one hour for water storage tanks and keeping a record file,
- PH setting: pH values in the water of recreational water installations should be maintained within the limits provided by current legislation (see HA C1 / 443/1973 as amended by C4 / 1150/76 and DYG2 / 80825 /05).Regular measurement and maintenance of pH recording file every eight hours during the operation of the swimming pools and at least every two hours during the operation of the hydromassage and hydrotherapy tanks if there is no automatic recording system.
- Cleaning and disinfection: compliance with the rules of cleaning water recreation facilities, regular cleaning and disinfection according to EODY instructions “Proposed procedures for cleaning and disinfection of hosting areas during the COVID-19 pandemic”.
- Showers: Showers that serve recreational water installations are recommended to be separated by an opaque divider so that efficient bathing of swimmers is possible before entering the swimming pool. Strong recommendation and emphasis on informing customers with relevant labelling for the use of storm seals before and after using the swimming pool. It is recommended that the accommodation provide the essentials (eg soap, shower gel, etc.), as well as a liquid antiseptic when entering the canisters.
- Number of bathers: the maximum total number of people entering the tank at any given time will not be greater than one bather per 5 m2 of water surface.
- Distance maintenance: the layout of the seats (sunbeds, chairs, pouffes, sun loungers, etc.) should be such that the distance between the extremities of the seats of two people in two different umbrellas or two people living in a different room, be at least 2 meters in each direction.
- It is recommended to use materials or cover items with materials that can be effectively disinfected in seats, tables, personal storage boxes, staff notification buttons and price lists.
- After each customer change, the seats, tables, personal storage boxes, price lists and any other items that the next customer will use must be disinfected.
- It is recommended to offer towels that will cover the entire surface and disinfect each sunbed/seat after each use. It is recommended to remove fabric surfaces from the sunbeds.
- Decorative fountains: use of drinking water in decorative fountains and disinfection with the use of halogen or other chemical disinfectant and keep in good condition on all sides. If they have been out of service for more than a month, they will need to follow the steps described in the instruction: “ESGLI Guidance for managing Legionella in building water systems during the COVID-19 pandemic”.
Air conditioning and space ventilation
The provisions of the relevant circular of the Ministry of Health “Taking measures to ensure public health by viruses and other infections during the use of air conditioning units”, with emphasis on non-recirculation of air and good natural ventilation in rooms and other operating systems (shutdown air conditioning when the doors are open).
Events within accommodation (conference rooms, reception areas, etc.)
Operation of these services in accordance with the applicable legal framework.
Shops within accommodation
Operation of these stores in accordance with the current legal framework.
Common areas (open and closed)
Common areas include a lobby, seating area, outdoor seating area (excluding decks around swimming pools – see above for swimming pools)
- Operation of these premises in accordance with the applicable legal framework.
- Recommendation to avoid using elevators. Installation of disinfectants at the entrances and recommendation for use at the entrance and exit. Frequent cleaning of elevators with emphasis on frequently touched surfaces (handles, knob, etc.)
- Marking to remind customers to keep their distance – apply measures such as floor tapes, cones or other means to keep their distance.
- In all common areas, apply antiseptic solutions (fixed or non-fixed devices) for dry hand antiseptic
- Furniture movement to avoid overcrowding in public areas (4 people / 10 sqm)
- Prompt for self-service parking instead of valet service. If the valet parking service remains, protective equipment for the valet (non-medical mask and gloves)
- An examination of the suspension of the operation of business centers, alternatively, the availability of access to wifi and printing services or other business services through connection from a personal device of the customer is recommended.
- Limit overcrowding in toilets.
- In the toilets, it is recommended with information marking to the users to empty the basins of the shared toilets with the lid closed. In this way, the aim is to limit the transmission of the aerosol from the toilet at the time of evacuation.
- Distances must be observed in the seats (sunbeds, chairs, pouffes, sun loungers, etc.) that the accommodation has on the seafront. The layout of these seats should be such that the distance between two people in two different umbrellas is at least 3 meters in each direction. In particular, a distance of at least 3 meters (in any direction) from the extremities of the seats belonging to different umbrellas must be observed. It should be discouraged from placing a towel/mat by bathers at such a point, which will reduce this distance.
Customer transfer service (EDX / EIX with driver, club cars)
- Exercise of the service in accordance with the current legal framework.
- Move customers only with private transfers. In particular, according to no. Δ1α / ΦΠ.οικ.27815 Joint Ministerial Decision (Government Gazette Β’1647 / 03.05.2020) for the protection measures in passenger vehicles, public use and private use with guide of law 4093/2012 (Α’222):
- Vehicles up to 5 seats, transport of a passenger now the driver. Exceptionally, the transfer of a second passenger is permitted, provided that he is an escort of a person in need of assistance.
- Vehicles of 6 or 7 seats, transport of 2 passengers, plus the driver
- Vehicles of 8 or 9 seats, transport of 3 passengers, plus the driver
- Exceptionally, passengers may be exceeded, provided that only parents with their minor children are in the vehicle in addition to the driver.
- The use of a non-medical protective mask, both by the passengers and by the driver, is mandatory (with no. Δ1α / ΦΠ.οικ.27815 Joint Ministerial Decision)
- It is recommended that the driver provide antiseptic
- The driver avoids handshakes
- The driver must ensure the natural ventilation of the vehicle
- In club cars protective equipment (simple surgical mask, gloves) for the driver and disinfection after each use. There are no restrictions on the number of occupants for these open vehicles.